Appointments

We run a computerised appointment system.  Appointments can be made no more than two weeks in advance by telephoning 01324 622 854 or visiting the reception desk. The Practice is open for booking routine appointments Monday - Friday 8.30 to 5.30pm.

We offer a range of appointments released every day and bookable for two weeks ahead, one week ahead, for the same day, the next day and 2 days ahead. The reception staff will ask you for a brief description of your condition so that you can be signposted appropriately to the correct clinician.

We appreciate that patients often wish to see the same doctor but if you have an urgent condition and require to be seen the same day, you should be prepared to see any of our doctors who are on duty that day. 

Triage is a process of prioritising patients based on the severity of their condition. If you are requesting a same day appointment and there are none available, you will be offered triage. The receptionist will take your name, date of birth and telephone number where you will be contacted by the duty doctor. 

In order to direct you to the most appropriate healthcare professional our staff have been trained and will ask a series of questions. This will allow them to signpost you to the correct clinician for your requirements.

We offer appointments with other clinicians who may be better suited to your needs for example physiotherapists, mental health nurse, advanced nurse practitioners or our in house pharmacy team. 

The staff are bound by the strictest confidentiality. 

Some issues can be resolved without the need for the patient to be seen at the practice. You can speak to the GP or practice nurses by telephone rather than face to face e.g. for a medication query or follow-up to a previous appointment.  Telephone appointments are available daily.  The receptionists will advise you of the next available phone appointment.

If you feel unable to consult the doctor at the surgery because of illness and feel a house call is necessary, please telephone the surgery, where possible before 11am. You will be asked to give your name, address, telephone number and a brief summary of your symptoms to allow the doctors to assess the degree of urgency of your call.

The doctor may call back to gain a fuller picture of the problem and will decide if a house call is required. Urgent calls will be dealt with as soon as possible.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else. You can simply reply CANCEL to your text message reminder or you can call the practice on 622854 and choose option 2 to leave a message on our cancellation answering machine. Even with 20 minutes' notice, appointments can be offered to other patients. 

Patients who continually book appointments and fail to attend will be sent one letter reminding them that if this persists they may be removed from the practice list.

If you require a doctor in an emergency outwith surgery hours, please telephone the surgery number. You will be advised by an answering machine how to contact the doctor.

At certain times you will be given advice on how to contact the Forth Valley out-of-hours service provided by NHS 24 (Tel 111 ).

If you attend the Forth Valley out-of-hours service the practice will receive information on your consultation the next morning.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• if there’s a specific doctor, nurse or other healthcare professional you would prefer to see
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs