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Practice Management

Ms Nancy McCorquodale

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Gillian Campbell is the Reception Manager and is responsible for the running of reception.

Administration

Mrs Sandra Anderson Data Manager

Assists with the administration of health reviews, child immunisation clinics and the computer system.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Mrs Avril Waddell will liaise with other health agencies such as hospitals and clinics on behalf of the GPs and will be able to follow-up any queries regarding referral. Once you have been allocated a hospital appointment any queries should be directed to the hospital or clinic concerned. Mrs Booth also deals with enquiries regarding reports and medicals.

 
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